Terms and Conditions

The following provisions (hereinafter referred to as the “General Conditions”) govern the commercial relationships between A.S.S.O. S.p.A. (hereinafter “Asso”) and users of this e-commerce platform (hereinafter the “E-Shop”) residing in Italy (hereinafter “Users”) for the purchase and sale of products offered through the E-Shop (hereinafter “Products”). Any contractual conditions proposed by the User that deviate from these General Conditions shall not apply, unless expressly accepted in writing by Asso. The relevant provisions of Legislative Decree 206/2005, the “Consumer Code”, pursuant to Article 7 of Law no. 229 of July 29, 2003 (hereinafter referred to as the “Consumer Code” for brevity), shall also apply.

The product descriptions provided in the E-Shop are complete and thorough. Asso shall not be held liable in any way for any differing descriptions of the products made publicly by its employees, agents, or third-party retailers. Asso will make every effort to ensure uninterrupted service of the E-Shop. However, even with the utmost diligence, downtime cannot be completely ruled out. Asso reserves the right to modify or suspend the service at any time.

The information contained on this website is subject to change by Asso and is provided solely for general use by the User. The E-Shop and Asso’s website use cookies to monitor user preferences. The privacy policy provides more detailed information regarding the use of cookies.

Neither Asso nor any third party guarantees the accuracy, completeness, or timeliness of the information and materials contained on the website. The User acknowledges and agrees that the information and materials on this website may contain inaccuracies and/or errors and, to the extent permitted by applicable law, Asso expressly disclaims any liability for such inaccuracies and/or errors.

The use of the information contained on this website is the sole responsibility of the User, and Asso shall in no event be held liable for the User’s use of such information. Furthermore, it is the User’s responsibility to ensure that the services and products offered within the E-Shop are suitable and appropriate for their needs, and this shall not give rise to any liability on the part of Asso.

This website contains material that is either owned by Asso or used by Asso under a specific license. Such material includes, but is not limited to, the design, graphics, and overall appearance of the website, and is protected by copyright and/or other intellectual property rights. Reproduction of the website is therefore prohibited.

Unauthorized use of this website may give rise to claims for damages and/or constitute a criminal offense.

This website may contain links to external websites. Such links are provided solely for the User’s convenience and to offer additional information. Asso assumes no responsibility for the content of external websites linked to its own site, balducci.it. The inclusion of these links does not imply any endorsement or approval by Asso of the linked websites or their content, for which the respective site operators remain solely responsible.

Contract Conclusion

The mere use of the E-Shop by the User is not sufficient for the conclusion of a contract between the User and Asso and therefore does not give rise to any contractual or non-contractual claims against Asso. The User must register on the website to access the E-Shop by providing a ‘username’ and ‘password’ (‘Access Credentials’). The registration of the User’s data is solely for the purpose of allowing Asso to manage the purchase procedure and related payment, and does not in itself constitute the conclusion of a contract. To complete the registration correctly, a username and password must be provided. The User is strictly prohibited from entering false, invented, or fictitious data during the registration process prior to using the E-Shop.

The User assumes responsibility for any activity carried out, including by third parties, using their Access Credentials and is obligated to promptly inform Asso of any unauthorized use or theft of their Access Credentials by third parties.

The display of Products in the E-Shop does not constitute a contractual offer by Asso, but merely an invitation to make an offer. The order submitted by the User by clicking the button labeled “place order” in the “Proceed to Checkout” section (“Order”) constitutes a contractual purchase proposal. After receiving the Order from the User, Asso will send an email to the address provided by the User, confirming receipt of the Order and specifying its details (“Order Receipt Confirmation”). This Order Receipt Confirmation does not constitute acceptance of the User’s Order but is intended solely to inform the User that Asso has correctly received it. The sales contract between the User and Asso is concluded only when Asso notifies the User by email that the Order has been accepted and the Product has been shipped (“Shipping Confirmation”).

Right of Withdrawal

Exercise of the Right of Withdrawal

The User may unilaterally cancel the order no later than 14 (fourteen) days from the date of receipt of the Product. This cancellation must be made by:
a) written notice sent to Asso by registered mail with return receipt within the above-mentioned period, or alternatively
b) written notice sent to Asso by telegram, telex, fax, or email within the above-mentioned period, provided that the communication is followed by a registered letter with return receipt within the following 48 hours
c) clicking on “Return Request” within the Account page (accessible at this address) and filling out the related form.
If the Product has already been delivered, the User must return it within the same deadline and at their own expense. These General Conditions do not exempt the User from the obligation to preserve the Products after delivery and to return them intact.
The Withdrawal notice and/or the returned Product must be sent to:

Consequences of Withdrawal

If the right of withdrawal is validly exercised by the User, Asso will refund the amount paid within 30 (thirty) days from the date of withdrawal. This period starts from the date on which the withdrawal notice is received. Products must be returned via postal package. If the Products are not returned, either in whole or in part, or are returned damaged, Asso is entitled to claim compensation from the User for any damages incurred.

Payment Methods, Prices, and Shipping Costs

Shipping Costs

• Italy: Free shipping

The prices listed on the E-Shop include VAT. The final price is the one shown in the E-Shop at the time the order is placed. The VAT amount is specified separately on the accompanying invoice, which is sent along with the Product.

Shipping costs are as indicated in the E-Shop. Products are delivered exclusively within Italian territory, and deliveries to P.O. boxes are not possible. To ensure safe, fast, and reliable deliveries, we entrust the shipment of your orders to a top-quality and highly reliable logistics partner: GLS, which allows us to guarantee prompt delivery throughout Italy. Delivery will be made at street level.
As stated in Section I of these General Conditions, the presentation of Products in the E-Shop is intended exclusively for Users residing in the territory of the Italian Republic who provide a delivery address within this territory.

Asso has made reasonable efforts to process an Order within 4 (four) working days from its receipt. The courier service operates from Monday to Friday, from 9:00 a.m. to 5:00 p.m. Orders received on Saturdays, Sundays, or public holidays will be processed starting from the next working day. Unless unforeseen circumstances beyond Asso’s control arise, the Product will be delivered to the User within 5 (five) days from the date it is handed over to the courier. This delivery timeframe is indicative and not binding. Asso accepts no liability for any damages resulting from delivery delays.
If delivery to the address indicated by the User in the Order cannot be completed, a second delivery attempt will be made at the same address. If the courier is unable to deliver the Product on the second attempt, it will be held at the courier’s nearest warehouse to the delivery address, and a notice will be left for the User with the necessary instructions for collection.

Payment for the Order must be made using one of the following methods:

• PayPal Use your PayPal account to pay for your order — convenient, easy, and secure. At the time of purchase, PayPal will immediately charge the amount related to your order.
  Please note that you can also use your credit card without necessarily having a PayPal account.
• Credit Card All major credit cards are accepted.
• Bank Transfer in Advance To be made to the bank details provided at the time of order confirmation. Order processing may take a little longer. Shipping times will start from the date the transfer is received in our account (not from the date the order is placed).

Retention of Title

Until full payment of the price and any other amounts owed by the User to Asso, the delivered Product remains the property of Asso, and the User may not dispose of or use it.

Liability for Defects

1. If the User believes that the Product does not conform to the Contract or is defective, they must promptly notify Asso through the designated section on the E-Shop (“Claim Form”), specifying the Product in question and the defects or non-conformities identified. The disputed Product must be returned to Asso along with a printed copy of the Claim Form.
2. Asso will examine the disputed Product and notify the User via email whether they are entitled to a refund or a replacement. Any refund will cover the purchase price paid by the User and any return shipping costs to Asso. The refund or replacement will be carried out within 30 (thirty) days from the email notification in which Asso informs the User of their entitlement to the refund or replacement.
3. Asso is not liable for defects in the Products that are caused by delivery carried out by third parties, except in the case provided for in Article VII.
4. Asso is not liable for damages resulting from improper use of the Product, its alteration, normal wear and tear, or negligence in its care.
5. What is stated in points 1, 2, 3, and 4 above shall not prejudice the rights of the User provided by applicable laws.

Liability for Breach of Contract

Liability for breach of contract by Asso is limited to compensation for damages that are a direct consequence of the breach and, in any case, is limited to the price of the Product.

Non-Contractual Liability

1. In cases of willful misconduct or gross negligence, Asso shall be liable in accordance with the law.
2. To the extent permitted by law, Asso shall not be liable in any case for indirect damages caused by the Product delivered to the User (consequential losses), including, but not limited to, damage to other property.
3. Compensation for indirect damages and any other claims for damages against Asso not covered under Articles VII and VIII of these General Conditions are expressly excluded, except for liabilities imposed on Asso by law in cases of injury or death.

Copyright and Trademarks

1. All content published on the website balducci.it, including texts, documents, logos, images, graphics, videos, their layout and adaptations, are subject to intellectual property laws and protected by copyright. It is not permitted to copy, alter, translate, distribute, use, store, or publish this content on other websites without prior written authorization from Asso. Any content and contributions provided by third parties are marked as such.
2. Downloading, viewing, and printing content from this website is permitted for personal use only and does not grant the user any rights or claims over such material.
3. The ASSO trademark is a registered trademark owned by A.S.S.O. S.p.A.
4. Asso uses the ‘Asso’ trademark as the corporate ID under which it presents itself to the market.

Final Provisions

1. Without prejudice to the limits established by law, any claims by the User arising from a breach of contractual and/or other obligations by Asso are excluded in the event of force majeure, including, but not limited to, mobilization, war, riots, and similar events such as fire, accidents, strikes, blockades, export restrictions, or any other events not attributable to Asso.
2. The failure by Asso to exercise any rights under these General Conditions shall not constitute a waiver of such rights and shall not affect Asso’s ability to enforce them at a later time. Therefore, the User remains fully bound to comply promptly and completely with their obligations as set out in these General Conditions.
3. Disputes arising from these General Conditions are subject to the jurisdiction of the courts of the User’s place of residence or, at the User’s choice or initiative, to the jurisdiction of the Court of Fermo. If the User, contrary to the statements made during the order process, is not a resident of the Italian Republic, or if, after the conclusion of the contract, they move their residence outside of Italian territory, or in the event that at the time of initiating legal proceedings against Asso their exact residence is unknown, the competent court for any dispute arising from or in connection with these General Conditions shall be the Court of Fermo.
4. These General Terms and Conditions of Sale are governed by Italian law, including the Consumer Code and the E-Commerce Law as set out in Legislative Decree No. 70 of April 9, 2003. 70. In any case, without prejudice to the rights granted by mandatory provisions of the legal system of the User’s country of residence.
5. The invalidity or unenforceability of any of these clauses shall not result in the invalidity or unenforceability of the General Terms and Conditions of Sale as a whole, which shall therefore remain fully effective and binding. The parties agree to negotiate in good faith to replace any invalid or unenforceable clauses with valid clauses whose content closely reflects that of the original.
6. Any amendments and additions to these General Conditions of Contract must be made in writing; all communications and any statements relating to the contractual relationship must be made in writing and sent to the address of Asso as indicated above, and to the User’s address provided for the delivery of the Products.